Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order has been shipped with tracking information.

Shipping Options

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: $5.99 (Free on orders over $75)

Expedited Shipping

• Delivery Time: 2-3 business days
• Cost: $12.99

Express Shipping

• Delivery Time: 1-2 business days
• Cost: $19.99

Shipping Locations

We ship worldwide.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can track your package using this number on our website or the carrier’s tracking portal.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and other government-imposed charges.

Damages and Lost Packages

We are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier directly or our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim, as this will be required for the claims process.

Delivery Issues

If your package appears lost, please contact us within 48 hours of the expected delivery date. We’ll provide you with the necessary information to file a claim with the shipping carrier.

Holiday Shipping

During peak seasons and holidays, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.

For questions about your shipment, please contact our customer service team at info@fugud.com.