Shipping, without the guesswork.

1Where does Fegud ship?

Shipping availability is confirmed at checkout after you choose a country. The current setup includes Canada, the United States, and selected international destinations.

If your country does not appear at checkout, we cannot accept a shipping address there right now. Email us before ordering if you want us to confirm availability.

2What does shipping cost?

The shipping option and price shown after you enter your address at checkout are the final terms for that order. Current checkout settings are:

Rates are charged in US dollars. If your card uses another currency, your bank or card provider handles the conversion and may charge a fee.

3When will my order arrive?

The delivery window shown at checkout is an estimate, not a guaranteed arrival date. Order preparation, carrier capacity, customs review, weather, and busy periods can all affect timing.

When tracking is available, it is sent to the email address used at checkout. Please check your spam or junk folder if you do not see a shipping message.

If you need an item by a particular date, email us before ordering. We can explain the current option, but we cannot promise a carrier delivery date.

4Can I change my shipping address?

Email [email protected] as soon as you notice an error. Include your order number and the correct address.

We will try to update the order before fulfillment begins. We cannot promise an address change after an order has entered fulfillment or been handed to the carrier.

5What if my parcel is delayed, lost, or damaged?

TRACKING HAS STOPPED OR SAYS DELIVERED

Check the carrier link, your delivery area, safe-drop locations, building staff, and anyone else at the address. If the parcel is still missing or tracking has not moved for an unusual amount of time, email us with your order number and tracking number.

THE ITEM ARRIVED DAMAGED OR INCORRECT

Contact us as soon as you reasonably can. Keep the item and packaging while we review the issue. Include clear photos if you can safely take them.

We will review the order record and carrier information, then explain the available next step. Depending on the circumstances and your rights, that may include a replacement, refund, carrier investigation, or another agreed solution.

Do not send an item back until Fegud gives you return instructions. See the Return & Refund Policy for return eligibility and refund details.

6Who pays customs, duties, and import charges?

An international order may be subject to import duties, taxes, brokerage fees, or other charges set by the destination country. Unless checkout says a charge is included, the recipient is responsible for amounts collected by customs, the carrier, or another local authority.

Fegud does not control those charges or promise what they will be. Contact the destination country’s customs office if you need an estimate before ordering.

7What else should I know?

This page describes Fegud’s current standard shipping practices. It does not exclude or replace consumer rights that cannot lawfully be waived.

Carrier scans and delivery estimates can be wrong. We review a reported problem against the order record, tracking history, the carrier’s process, this policy, and any rights that apply.