Returns, refunds, and cancellations.
Clear next steps for physical shop orders and Fegud for Teams. Your legal rights and any signed company terms still apply.
On this page
1Which policy applies?
Fegud sells physical shop items and offers Fegud for Teams as a workplace subscription. They work differently, so start with the part that matches your purchase.
Physical shop order
Use Sections 2 to 5 for clothing, hats, stickers, or another physical item bought through the Fegud shop.
Fegud for Teams
Use Sections 6 to 8 for the seven-day trial, a paid workplace plan, billing, or a cancellation request.
A signed agreement can be different. If your company has an Order Form, Subscription Agreement, or other signed terms that address refunds or cancellation, those signed terms control to the extent they conflict with this page.
2Shop return eligibility
You may request a return within 30 days after delivery. For a change-of-mind return, the item should be unused, unworn, unwashed, and in the condition you received it, with tags and packaging that were supplied.
Normally eligible
- Unworn clothing and accessories returned within the request window.
- An incorrect item, or an item that arrived damaged or defective.
- A discounted item unless it was clearly marked final sale before purchase.
Normally not eligible for change of mind
- Items that have been worn, washed, altered, or damaged after delivery.
- Stickers once delivered.
- Items clearly marked final sale before purchase.
Faulty and incorrect items are different. A missing tag, opened package, sticker restriction, or final-sale label does not remove rights that apply to a defective, misdescribed, or incorrect order.
Please include your order number or order-confirmation email. If you are unsure whether an item qualifies, contact us before sending it.
3How to start a return
Please do not send an item back until Fegud gives you return instructions. The address on a parcel or packing slip may not be the correct return location.
Email [email protected]. Use “Return request” as the subject and include your order number, the item, and the reason for the request.
Wait for instructions. We will review the request and tell you whether we need photos, where the item should go, and which costs apply.
Pack the approved return. Use suitable packaging and consider tracked shipping. Keep your receipt or tracking number until the return is complete.
Wait for inspection. We will email you after the item is received and reviewed, then confirm the available resolution.
For a change-of-mind return, you are normally responsible for return postage. The eligible refund normally covers the returned item price, not the original delivery charge or return postage, unless we tell you otherwise or applicable law requires a different result.
4Damaged, defective, or incorrect orders
If an order arrives damaged, appears defective, or contains the wrong item, contact us as soon as you reasonably can. Include the order number, a description, and clear photos if you can safely take them.
- Keep the item and packaging while we review the request.
- Do not pay to return the item before receiving instructions.
- When a return is needed for an accepted damaged, defective, or incorrect-order claim, Fegud will arrange or cover reasonable return shipping.
Depending on the item, availability, and your applicable rights, the resolution may be a replacement, repair where appropriate, refund, or another agreed solution.
5Refunds, exchanges, and gifts
Refund method and timing
An approved refund is submitted to the original payment method. We will email you when it has been submitted. Your bank, card issuer, and payment provider control when the credit appears, so we do not promise a fixed posting time.
If a confirmed refund has not appeared after the timeframe shown by your payment provider, email us with the order number and refund confirmation.
Exchanges
We do not run automatic size or colour exchanges. For an eligible change-of-mind return, return the original item and place a new order for the preferred option. For a damaged, defective, or incorrect item, we may offer a replacement when stock is available.
Gift orders
A refund must go to the original payment method. If you received an item as a gift, email us before returning it so we can explain the available options without disclosing the purchaser’s payment details.
Lost on the way back? Tracked shipping is recommended for customer-posted returns. We cannot inspect or complete a standard change-of-mind return that never reaches the instructed return location, subject to any rights that apply.
6Fegud for Teams trial and paid term
The standard Fegud for Teams trial lasts seven days. No credit card is required to start it, and there is no automatic charge. If your company does not enter payment details to continue, the trial expires without a subscription charge.
A paid subscription begins only after an authorized company administrator chooses a plan and payment schedule and completes the payment step.
Annual payment
One payment covers the 12-month subscription term.
Monthly payment schedule
Twelve monthly payments cover the same 12-month commitment. It is not a month-to-month plan.
After the paid term begins: fees are not normally refundable and monthly payments do not stop because a cancellation is requested mid-term. Exceptions can apply where required by law, where Fegud corrects a billing error, or where signed company terms say otherwise.
7How to cancel a Teams subscription
An authorized company administrator can request cancellation through the Billing section of the HR Admin Dashboard or by emailing [email protected]. The Stripe billing portal can update payment and billing details, but it does not cancel a Fegud for Teams subscription.
Send the request. Include the company name and the administrator email connected to the account. A reason is helpful but optional.
Fegud confirms the effective date. Staff review the account and schedule the cancellation according to the current commitment and any signed terms.
The current term continues. Cancellation stops renewal. It does not normally shorten the active 12-month term, refund an annual payment, or stop the remaining monthly payments.
Access continues through the confirmed term end. If different terms apply because of an Order Form, law, non-payment, or another termination right, Fegud will explain them in the confirmation.
If you see a duplicate, incorrect, or unrecognized Fegud charge, contact us promptly. We will review billing records and correct confirmed Fegud billing errors. This does not limit any rights available through your payment provider.
8Account access and data after cancellation
A cancellation request does not immediately delete company or member data. During the remaining access period, authorized administrators should export reports they need, and members can use the export and deletion controls available to them.
Retention, account deletion, permitted records that may remain, and privacy-request procedures are explained in the Privacy Policy. Do not rely on cancellation alone as a request to delete personal information.
For an access, correction, export, or deletion request, email [email protected]. Fegud may ask for enough information to verify identity, authority, and the account involved.
9Your rights and questions
This page describes Fegud’s standard voluntary policy. It does not exclude, restrict, or replace rights and remedies that cannot lawfully be waived. If applicable law gives you a longer period, a different refund, or another remedy, that right still applies.
This page is not legal advice and does not promise that the same statutory rules apply in every country. Contact us with the purchase country, order or company details, and what happened so we can review the right policy.
Not sure where to start?
Send the order number or company name and tell us what happened.
Clear terms. Human help.
Shop returns and Teams cancellations are reviewed against the purchase record, this policy, any signed agreement, and rights that apply.
Related pages: Shipping Policy · Terms of Service · Privacy Policy
